VoIP Performance Monitoring

Most network management tools lack the functionality to manage both data and voice on the same network. Providing a quality call from the end-user’s perspective can be a challenge as the number of VoIP implementations continue to rise. ACE Live's VoIP monitoring solution enables you to:

• Obtain real-time performance from a best-effort network
• Manage the convergence and contention of voice and data on the same network
• Proactively resolve VoIP issues
• Quickly resolve issues when there are problems with a VoIP call

The ACE Live VoIP Monitoring module supplies real-time and historical data in a business context about both application performance and call quality. The VoIP monitoring solution is based on real application traffic and voice calls with the ability to drill-down to the underlying problem source and understand the interaction of voice and data traffic.

Key Features

• Vendor agnostic solution
• Passive speech quality analysis
• P.564 class 1 compliant MOS analysis
• Rich set of real-time RTP metrics on a per-call, per-channel basis
• Holistic solution for data and voice applications
• Delivers business-level views of overall network health and VoIP performance
• SLA summary of VoIP calls by business group and/or service provider

Benefits:

• Monitor voice call quality and resolve issues before they affect end-users
• Easily troubleshoot the source of poor call quality with real-time, web-based dashboards for a quick resolution
• Prioritize problem resolution and set meaningful SLA’s based on how call quality is affecting various areas of the business