Monitor agents and submit, preview, and download packet captures via the web.

Packet traces are often the best and sometimes the only way to troubleshoot complex application performance problems. Traditionally, the challenge has been to obtain widespread and secure packet capture without deploying expensive hardware on every network segment. Software based packet collection solutions are available but often have limited security and can be difficult to manage and maintain. Another challenge with packet capture is the inability to gather the necessary packet traces for intermittent application problems. Often, by the time the problem is reported by a user, it is too late to gather the necessary packet traces.

OPNET's ACE Enterprise Management Server enables enterprise-wide, secure web-based packet capture from end-user workstations and servers. Sophisticated security and administrative controls enable IT staff to deploy light-weight capture agents broadly across thousands of servers and desktops. When end-users have an issue with an application, they can securely log on to the ACE Enterprise Management Server web portal to interactively identify and submit the necessary packet captures for troubleshooting. With ACE Enterprise Management Server, application visibility extends beyond the edges of the network to the desktops of end-users. Troubleshooting staff diagnose the problem quickly and access the packet captures via the web portal-typically downloading the captures to OPNET's ACE Analyst for detailed analysis.

Key Features

• Web-based interactive packet captures
• Centralized agent management
• Management of thousands of agents via a web portal
• Free ACE agents - every PC/server is a potential capture point
• User authentication via LDAP / Active Directory
• End-user driven alerting and notification to automatically archive intermittent application performance problems
• Integrates with ACE Analyst for detailed analysis and OPNET Panorama for event-driven captures triggered by threshold alarms

Benefits

• Reduced Mean-Time-To-Repair (MTTR) for network application problems
• Prioritized problem resolution for troubleshooting staff
• Secure access to agent management and packet captures via web portal
• Intermittent application problems addressed more efficiently
• Easy integration with other analysis tools including ACE Analyst and OPNET Panorama