Many organizations experience numerous challenges when implementing VoIP technology. As a network manager, you probably experience many of these issues such as:

• Finger pointing and blame when anything goes wrong
• Trying to achieve real-time performance from a best-effort network
• Managing the convergence and contention of voice and data on the same network
• Existing network management tools not providing the appropriate insight and troubleshooting of a converged network

As a result, managing a VoIP implementation is a guessing game. It is difficult for you to prove it’s not the network, or if it is, you can’t see how best to fix it.

OPNET’s APM solutions provide insight into the quality and root cause of problems and delays of VoIP deployments. AppResponse Xpert is a real-time end-user monitoring tool that displays key information to manage the complexity of combined data and voice traffic. AppResponse Xpert includes:

• The ability to supply real-time and historical data
• A business context to determine who is affected and which application is involved
• Measurements for both application performance and call quality
• Real-time monitoring of application traffic and voice calls
• Drill down capabilities to the underlying problem source (diagnostics)

OPNET’s APM solutions will reduce the cost of troubleshooting, improve end-to-end response time, and improve end-user satisfaction.