STAR 24 (Special Team for Application Responsiveness) is a premium, rapid response troubleshooting service to identify the root cause of application performance problems using OPNET’s advanced analytics-based solutions and best practice methodologies.

OPNET will begin work immediately and dispatch an engineer to the customer's facility within 24 hours after receiving a commitment to proceed.  The engineer will diagnose the root cause of the performance problem, and when appropriate provide recommendations for corrective action.

STAR 24 is a guaranteed service:

If we don't find the root cause of the performance problem, the fee is waived.

Star 24 Brochure