OPNET was acquired by Riverbed Technology Inc. on December 17, 2012. The companies are operating as a single integrated entity effective July 1, 2013. Riverbed is excited to welcome OPNET’s customers to our support community and we look forward to working with you.
Please take a moment to update your support contact information to the following:
Phone: +1-415-247-7381 (24x7x365)
See https://support.riverbed.com/contact/index.htm for more contact options.
The OPNET support site has been integrated with the Riverbed site and the following mapping will assist you in navigating to content that you are currently familiar with:
|Support Site||Riverbed’s customer portal to log and track cases and engage with support engineers.||Riverbed Support|
|Training||List of courses, course registration, access to videos and online labs.||Riverbed Training|
|Splash||Riverbed’s user community for knowledge sharing and exchange.||Riverbed Splash|
|Knowledge Base||Find answers to many support questions and issues.||Knowledge Base|
|My Tech Support Cases
|Manage support cases and RMAs using both legacy OPNET or new Riverbed case numbers.||MY RIVERBED > CASES & RMA|
|Licensing Information||Obtain licensing information related to your product||LICENSES > OPNET LICENSES
Select the OPNET licensing option on the left
|Software Problem Reports
search ‘My SPR’
|Find information related to reported bugs.||OPNET Software Problems
Problems navigation is on the left
|Manage ‘My Account’||Manage account information.||MY RIVERBED > ACCOUNT INFORMATION|
|My FTP||Upload files through Riverbed FTP.
The files in the incoming directory are hidden and users cannot browse the directory; an existing OPNET FTP directory will remain available in read-only mode through July 31, 2013.
|Uploading Files to Riverbed|