STAR 24 Service

STAR 24

Premium Rapid Response
Application Performance Troubleshooting Service

End-to-end application performance, including service level response time, depends on the complex interaction between applications, servers, and the network. OPNET offers the STAR 24 service (Special Team For Application Responsiveness): A premium, rapid response troubleshooting service to identify the root cause of application performance problems using our advanced analytics-based solutions and best practice methodologies.

OPNET will begin work immediately and dispatch an engineer to the customer's facility within 24 hours after receiving a commitment to proceed. The engineer will diagnose the root cause of the performance problem, and when appropriate provide recommendations for corrective action--all for one fixed fee.