Managed Services
Application Performance Management
Managed Services Brochure for Application Performance Management
OPNET Technologies, Inc. (OPNET) offers
a suite of managed services that enable
customers to outsource their specialized
application performance management
requirements on a fixed-fee subscription
basis. Managed services are ideal for
customers who need OPNET solutions and
subject matter expertise, but prefer an
OPNET-owned and operated service delivery
model in accordance with a well defined
service level agreement.OPNET supplies all required appliances, software licenses and updates, and professional services staff to provide a complete managed solution that can be customized to suit any unique customer needs. OPNET supplements its managed services with on-site professional services for in-depth application performance troubleshooting and analysis, which can be provided on a part or full-time basis.
Real-Time End User Experience and
Application Response Time Monitoring
OPNET offers a Real-Time End User Experience
and Application Response Time Monitoring
service to provide visibility into application
performance across the enterprise
using OPNET ACE Live appliances. OPNET
remotely monitors all business and missioncritical
applications during normal business
hours (or 24 x 7, if required) using a secure
VPN connection. Any performance
problem, anomalous behavior, or
response-time SLA threshold
violation is reported to the
customer for assessment
and resolution. OPNET
also provides network
metrics and historical
trending analyses of application
performance on
a periodic basis as part of
the service.
OPNET integrates the solution into
the required customer data centers and
uniquely configures the appropriate webbased
dashboard metrics, alarms, SLA thresholds,
and drill-down diagnostics required
for the application performance monitoring
service. The managed service includes appliances,
software licenses and updates, implementation
and configuration, remote solution
management, and alert reporting according
to an agreed upon response procedure. This
managed service is also offered in combination
with the Real-Time Application Component
Monitoring service.
Real-Time Application Component Monitoring
OPNET offers a Real-Time Application Component
Monitoring service to monitor system
and application metrics from within each
server and across all server tiers using OPNET
Panorama software. OPNET remotely monitors
the performance of specific applications
and infrastructure components, such as web
servers, Java and .NET application servers, data
bases and operating systems, during normal
business hours (or 24 x 7, if required) using
a secure VPN connection. Any performance
problem, anomalous behavior, or key metric
threshold violation is reported to the customer
for assessment and resolution.
OPNET integrates the solution into
the required customer data centers
on every server related to
the applications to be monitored,
and uniquely configures
the appropriate
web-based dashboard
views, key metric alerts,
and forensic policies for
the monitoring service.
The managed service
includes software licenses
and updates, implementation
and configuration, remote solution
management, and alert reporting according
to an agreed upon response procedure. This
managed service is also offered in combination
with the Real-Time End User Experience
and Application Response Time Monitoring
service.
Optional Professional Services
To supplement our managed services,
OPNET also provides professional services
to troubleshoot and identify the root cause
of application performance problems using
our advanced analytics-based solutions and
best practice methodologies. Application
performance troubleshooting and root cause
analysis is optionally available on a part or
full-time basis, and can be performed onsite
or remotely.