Efficient Back-Office Application Performance: Shanxi Mobile

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Shanxi Mobile Case Study
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Shanxi Mobile Achieves Better Back-Office Performance with OPNET

Shanxi Mobile is a subsidiary of China Mobile Limited, China’s leading mobile services provider, with the world's largest mobile network and mobile customer base. The Business Support Center at Shanxi Mobile is responsible for managing its custom Business Operation Support System (BOSS) application. BOSS is used by China Mobile offices across the country, providing services including mobile billing, settlement, accounting, business analysis, CRM, and other related services.

Shanxi Mobile installed OPNET’s AppResponse Xpert™ solution to obtain real-time, global visibility of all transactions and users across the enterprise. With the SLA dashboard, China Mobile can monitor end-user experience for each of its offices accessing BOSS. When performance thresholds are violated, the Response Time Composition Chart identifies the source of the problem, eliminating finger pointing and wasted time. Shanxi Mobile uses AppTransaction Xpert™ to analyze a single transaction to quickly and conclusively determine the root cause of a performance problem. This accelerates troubleshooting and minimizes resolution time, reducing the impact on customer service and staff productivity.

To get deeper visibility into BOSS, Shanxi implemented OPNET’s AppInternals Xpert™. With AppInternals Xpert’s component-level visibility and transaction tracing, Shanxi Mobile has significantly enhanced the performance of JSP pages that were degrading application response time. With AppInternals Xpert’s “always-on” memory analysis, Shanxi Mobile has effectively tuned Java’s memory usage to further improve performance of the BOSS application.

By leveraging the breadth, depth and powerful analytics of OPNET’s APM solution suite, China Mobile optimizes the performance of the BOSS application and ensures business continuity, improving operational efficiency and customer service.

“Before using OPNET APM tools, performance issues with Business Operation Support System (BOSS) severely impacted our ability to service our customers effectively during peak business times. Using OPNET tools for over a year, we have been able to manage our business successfully, avoid customer complaints and meet their service level expectations. Now we have extended OPNET’s APM suite to our software development vendor who developed the BOSS application to improve application development and testing to further optimize its performance.”

Fengwei Zhang
BOSS Optimization Team Leader
Business Support Center
Shanxi Mobile

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Application Performance Management Case Studies Application Performance Management Solutions	Please provide us with the following information, and we will respond as soon as possible. First Name Last Name Email Phone Company State Country How can we help you? Processing.. Close * All fields are required Additional contact information Shanxi Mobile Case Study Download Shanxi Mobile Achieves Better Back-Office Performance with OPNET Shanxi Mobile is a subsidiary of China Mobile Limited, China’s leading mobile services provider, with the world's largest mobile network and mobile customer base. The Business Support Center at Shanxi Mobile is responsible for managing its custom Business Operation Support System (BOSS) application. BOSS is used by China Mobile offices across the country, providing services including mobile billing, settlement, accounting, business analysis, CRM, and other related services. Shanxi Mobile installed OPNET’s AppResponse Xpert™ solution to obtain real-time, global visibility of all transactions and users across the enterprise. With the SLA dashboard, China Mobile can monitor end-user experience for each of its offices accessing BOSS. When performance thresholds are violated, the Response Time Composition Chart identifies the source of the problem, eliminating finger pointing and wasted time. Shanxi Mobile uses AppTransaction Xpert™ to analyze a single transaction to quickly and conclusively determine the root cause of a performance problem. This accelerates troubleshooting and minimizes resolution time, reducing the impact on customer service and staff productivity. To get deeper visibility into BOSS, Shanxi implemented OPNET’s AppInternals Xpert™. With AppInternals Xpert’s component-level visibility and transaction tracing, Shanxi Mobile has significantly enhanced the performance of JSP pages that were degrading application response time. With AppInternals Xpert’s “always-on” memory analysis, Shanxi Mobile has effectively tuned Java’s memory usage to further improve performance of the BOSS application. By leveraging the breadth, depth and powerful analytics of OPNET’s APM solution suite, China Mobile optimizes the performance of the BOSS application and ensures business continuity, improving operational efficiency and customer service. “Before using OPNET APM tools, performance issues with Business Operation Support System (BOSS) severely impacted our ability to service our customers effectively during peak business times. Using OPNET tools for over a year, we have been able to manage our business successfully, avoid customer complaints and meet their service level expectations. Now we have extended OPNET’s APM suite to our software development vendor who developed the BOSS application to improve application development and testing to further optimize its performance.” Fengwei Zhang BOSS Optimization Team Leader Business Support Center Shanxi Mobile

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Shanxi Mobile Achieves Better Back-Office Performance with OPNET